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Stuff happens, and sometimes you need to cancel your appointment with us.
We get it. Our cancellation policy is in place to protect you and our business.  When booking your appointment, whether in person or via our online channels you agree to our terms.

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~A booking fee will be required on all Hair & Beauty appointments that are over 30 minutes in duration.

~The booking fee is non-refundable but can be transferred to another appointment if we are given a minimum of 48 hours’ notice.

~When booking online, our booking system will ask for a £1 booking fee, if the client then cancels/rearranges with less than 48 hours’ notice, the client agrees that the full deposit amount below will be charged to their card details.

~Repeat cancellation/no shows may lead to forfeiture of the ability to book in with us again.

~Our booking fees in person or over the telephone are set a follows but we reserve the right to ask for a higher booking fee if we feel the service requires it.  The below also represents the amount we charge if an appointment is cancelled/rearranged in less than 48 hours online or if no deposit has been taken:

Service appointments of

1 hour = £20 fee

2 hours = £40 fee

3 hours = £60 fee

4 hrs plus = £80 fee